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August 21, 2007

スカイプ(Skype)社の障害報告は不十分

先日のスカイプ(Skype)の障害報告に対する反応です。
皆が説明に納得しているわけでは無く、以下のような意見が出ています。

マイクロソフトの第2火曜日のアップデートは今に始まったことではなく、スカイプ社はなぜ8月のアップデートが今までと異なったのかの説明をしていない。

スカイプのビジネスパートナー達はこのような事態が二度と起こらない保証が欲しい。

マクイロソフト社はスカイプチームと協議しているが、8月のアップデートが障害を起こしたとは考えていない。また、8月のアップデートは今までと何も方式を変えていない。

Microsoft releases its security patches on the second Tuesday of each month, so this type of widespread restarting is nothing new. Skype hasn't said what in particular about August's updates led to the network crash, and its vagueness on the issue is causing some Skype users to cry foul.

"What was different this time from previous [Microsoft] updates?" asked Jim Courtney, a business consultant based in Mississauga, Ontario, and a contributor to the Skype Journal Web site.

Skype business partners want to know what went wrong and, more importantly, what steps the company has taken to ensure the problem won't happen again. "They've got to explain what they've done to increase the peer-to-peer network resources ... and they haven't done that," Courtney said.

Andrew Hansen, whose company designs software to work on the Skype network, said he's scratching his head over Skype's explanation of the problem. "What was released by their PR agency doesn't make any sense at all," he said.

"If they want to present themselves as an open communications company, I think a public audit wouldn't be too much to suggest," said Hansen, CEO of Virtual Communication, in Collingwood, Ontario. "The worst thing you can do is try to sweep something under the rug with a press release."

Microsoft said it has been in discussions with the Skype team and determined that its August updates did not cause the outage. Microsoft didn't change the way it delivered its August updates, said a spokeswoman with the company's public relations agency. "Nothing [was] different on our side," she said.

Skype users don't buy outage explanation | InfoWorld | News | 2007-08-20 | By Robert McMillan, IDG News Service



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